If you remember your PIN code that you use for cryptocurrency withdrawals; you can change it yourself from the Security>PIN Code screen on the BtcTurk | PRO web and mobile application. You can find further information on the link below. https://bilgibankasi.pro.btcturk.com/hc/tr/articles/360011912977-Kriptopara-%C3%87ekme-PIN-Kodumu-Nas%C4%B1l-Belirlerim-De%C4%9Fi%C5%9Ftiririm-
If you do not remember your PIN code you used for cryptocurrency withdrawals, or if your PIN code has been blocked for security reasons due to too many incorrect entries, we kindly ask you to send the requested information and documents to the e-mail address destek@btcturk.com so that your PIN can be changed.
- Front side of your identity document (ID Card)
- Phone number registered on your BtcTurk account
- Proof of address, obtained on the same day via e-devlet
- A photo of you, with your face visible, holding your ID card and a declaration that reads
You can take your residence document via the link below. Your document should be taken on the day you send it to us. You can take your document upon personal request or to submit to BtcTurk.
https://www.turkiye.gov.tr/nvi-yerlesim-yeri-ve-diger-adres-belgesi-sorgulama
We request your selfie photo taken with your face visible holding your declaration and ID Card after write a declaration as stated below. You should be careful about clarity of your face, ID information and signed declaration at photo.
“To BtcTurk Support Team,
I don't remember the PIN code I created before to withdraw crypto from my BtcTurk account. I request that my existing PIN code be canceled so that I can create a new PIN code.
Your Name Your Surname
The Date
The phone number registered with BtcTurk Account
Your Signature”
After sharing documents above to us correctly, your PIN Code will be reset within an average of 1 hour. You will be notified by SMS and e-mail when your request has been completed.
After your PIN code is reset, you can withdraw cryptocurrency without setting a new PIN code; however, we recommend that you create a new PIN code for your security.
*If your identity or declaration cannot be read, your request will be rejected. For this reason, we recommend you to take a photo of you while hoding your identity and declaration with the back camera of your smartphone with support of somebody else.
