In case you do not have access to your account with your Google Authenticator method, we kindly ask you to send the following information and documents to the destek@btcturk.com e-mail address to change of your verification method from Google Authenticator to SMS Verification via your registered e-mail address in the system.
- Front side of your identity document (ID Card)
- Phone number registered on your BtcTurk account
- Proof of address, obtained on the same day via e-devlet
- A photo of you, with your face visible, holding your ID card and a declaration that reads
You can take your residence document via the link below. Your document should be taken on the day you send it to us. You can take your document upon personal request or to submit to BtcTurk.
https://www.turkiye.gov.tr/nvi-yerlesim-yeri-ve-diger-adres-belgesi-sorgulama
We request your selfie photo taken with your face visible holding your declaration and ID Card after write a declaration as stated below. You should be careful about clarity of your face, ID information and signed declaration at photo.
“To BtcTurk Support Team,
I want the Google Authenticator Verification method I use to log into my BtcTurk account to be canceled and the SMS Verification method to be activated.
Your Name Your Surname
The Date
The phone number registered with BtcTurk Account
Your Signature”
After sharing documents above to us correctly, your verification method will be changed within an average of 1 hour. You will be notified by SMS and e-mail when your verification method is changed.
After your verification method is changed to SMS, you must log in to your account via the website with your e-mail and password.
If you are using a mobile application, we kindly ask you to log out of your account using the "Account>Logout" tab. You can then complete the above-mentioned steps by logging in with your e-mail and password.
Your cryptocurrency withdrawal will be temporarily frozen for 6 hours for the security of your account as the verification method is very critical.
*If your identity or declaration cannot be read, your request will be rejected. For this reason, we recommend you to take a photo of you while hoding your identity and declaration with the back camera of your smartphone with support of somebody else.
