In order for your name and surname to be changed, please send the following information and documents to the e-mail address: destek@btcturk.com.
- Front and back sides of your identity document (ID Card)
- Phone number registered on your BtcTurk account
- Extract of Civil Registry, obtained on the same day via e-devlet (Nüfus Kayıt Örneği)
- A photo of you, with your face visible, holding your ID card and a declaration that reads
You can take your Population Sample document via the link below. Your document should be taken on the day you send it to us. You can take your document upon personal request or to submit to BtcTurk.
https://www.turkiye.gov.tr/nvi-nufus-kayit-ornegi-belgesi-sorgulama?belge=goster
We request your selfie photo taken with your face visible holding your declaration and ID Card after write a declaration as stated below. You should be careful about clarity of your face, ID information and signed declaration at photo.
“To BtcTurk Support Team,
Since my name and surname were changed on .../.../..... I request the necessary update to be made on my account.
Your Name Your Surname
The Date
The phone number registered with BtcTurk Account
Your Signature”
After sharing documents above to us correctly, your Turkish ID number will be changed within an average of 1 hour. You will be notified by SMS and e-mail when your request has been completed.
You can login to your account immediately, after your name and surname are changed.
*If your identity or declaration cannot be read, your request will be rejected. For this reason, we recommend you to take a photo of you while hoding your identity and declaration with the back camera of your smartphone with support of somebody else.
