In order for your e-mail address to be changed, we kindly ask you to forward the following information and documents to the e-mail address of destek@btcturk.com.
- Front side of your identity document (ID Card)
- Phone number registered on your BtcTurk account
- Proof of address, obtained on the same day via e-devlet
- Bank receipt of your TL withdrawal or deposit to BtcTurk
- A photo of you, with your face visible, holding your ID card and a declaration that reads
You can take your residence document via the link below. Your document should be taken on the day you send it to us. You can take your document upon personal request or to submit to BtcTurk.
https://www.turkiye.gov.tr/nvi-yerlesim-yeri-ve-diger-adres-belgesi-sorgulama
We request your selfie photo taken with your face visible holding your declaration and ID Card after write a declaration as stated below. You should be careful about clarity of your face, ID information and signed declaration at photo.
“To BtcTurk Support Team,
I cannot access the ******@****.com e-mail address that I use when logging into my BtcTurk account. I request that the e-mail address of my BtcTurk account is changed to my ******@****.com e-mail address.
Your Name Your Surname
The Date
The phone number registered with BtcTurk Account
Your Signature”
After sharing documents above to us correctly, your e-mail address will be changed within an average of 1 hour. You will be notified by SMS and e-mail when your e-mail address is changed.
Your cryptocurrency withdrawal will be temporarily frozen for 6 hours for the security of your account as the verification method is very critical.
*If your identity or declaration cannot be read, your request will be rejected. For this reason, we recommend you to take a photo of you while hoding your identity and declaration with the back camera of your smartphone with support of somebody else.
